Naître et grandir recognizes the importance of ensuring individuals’ privacy and is committed to protecting the personal information it collects and processes in the course of its activities.
Naître et grandir is a project funded by the Lucie and André Chagnon Foundation. Accordingly, it applies the privacy policy of the Lucie and André Chagnon Foundation.
What is the purpose of this policy?
This privacy policy (the “Policy”) describes the policies and practices implemented by Naître et grandir to protect the personal information it collects in the course of its activities. This policy does not apply to employees and other personnel of Naître et grandir covered by an internal policy.
Definitions
Personal information : Any information concerning a natural person that allows them to be identified directly or indirectly (postal address, phone number, email address, bank account number, etc.).
Sensitive personal information : Personal information that entails a high reasonable expectation of privacy, namely due to the potential harm to the individual in the event of a breach of confidentiality (unauthorized disclosure of identification documents, financial information, medical information, biometric data, social insurance number, sexual orientation, etc.).
What personal information do we collect and for what purposes?
Naître et grandir only collects personal information that is necessary for the purposes of its activities, including:
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Information relating to your identity (such as your name and email address)
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Digital identifiers (usernames and passwords) and information about digital interactions (cookies)
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Information about your pregnancy or children (expected due date, week of pregnancy, child’s date of birth)
Naître et grandir collects, uses, and discloses your personal information for the purposes to which you have consented or as permitted by law. The purposes for which Naître et grandir collects your personal information are specified at the time of collection. You may also be informed of these purposes upon request. The purposes for which Naître et grandir collects your personal information include, but are not limited to, the following:
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Managing the Naître et grandir website and mobile application, as well as newsletter subscriptions
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Providing users with content on child development, health, and other topics of interest to families and their support networks
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Enabling mobile application users and newsletter subscribers to enjoy personalized tracking of their pregnancy and/or their child’s development
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Managing and maintaining files and accounts created during a transaction and managing requests related to Naître et grandir’s products and services
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Conducting studies, surveys, analyses, targeting, and segmentation, as well as compiling statistics, particularly to understand and analyze subscribers’ interests, needs, and preferences and to monitor product and service quality, conduct internal audits, or carry out continuous improvement activities
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Personalizing and adapting the browsing experience to users’ needs
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Organizing user studies, surveys, and contests
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Sharing informational or promotional materials
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Collecting comments and testimonials and building a database of specialists and families who can share their experiences for awareness purposes
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Communicating with the persons concerned, answering questions, comments, and requests, or handling complaints
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Confirming a person’s identity, checking the accuracy of personal information, and updating it
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Protecting the website and the mobile application against cyberattacks and preventing, detecting, and controlling fraud and illegal activities such as money laundering or cyber threats
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Complying with legal and regulatory requirements
How is your personal information collected?
Directly from you
Most of the personal information we collect is information that you provide to us directly. This includes when you:
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Create an account on the Naître et grandir mobile application or website and provide information to track your pregnancy or the age of your children
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Contact us in person, by phone, by email, or by other means
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Make specific requests to Naître et grandir
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Provide feedback or answer surveys
From third parties
Naître et grandir may collect your personal information from third parties with your consent or if authorized to do so by law.
Through the Naître et grandir website and mobile application
Naître et grandir may collect personal information when you visit its website or use its mobile application.
Subject to applicable requirements regarding consent to collection via a technology service or solution, the IP address used by your device to connect to the internet is automatically collected when you access Naître et grandir’s website or mobile application.
Naître et grandir and some of its partner advertising networks may also use cookies to collect other information on the use of its website and mobile application. Among other things, cookies enable us to recognize users when they access the site and when they navigate from page to page. Naître et grandir and, where applicable, its partner advertising networks, use these cookies to identify people who show a particular interest in certain pages of the website, for the purposes of retargeting. Therefore, it may display specific ads, including banners, on other websites you visit.
Under what conditions may we collect, use, and disclose your personal information?
Naître et grandir collects, uses, and discloses your personal information on the condition of having obtained your consent in accordance with applicable requirements, or without your consent in certain circumstances provided for by law, such as in the case of criminal or penal proceedings.
If you no longer want Naître et grandir to use your personal information for secondary purposes, to generate personalized offers, or to make recommendations regarding its services, you may withdraw your consent at any time and Naître et grandir will respect your wishes. If the purposes are essential to the provision of our services, such as managing your account or newsletter, we may no longer be able to provide the service to you.
Requests to withdraw consent should be submitted to Naître et grandir’s privacy officer, whose contact information is provided below.
To whom is your personal information disclosed?
Your personal information is only accessible to staff members of Naître et grandir whose duties require them to have access to it.
Naître et grandir may also disclose your personal information to partners or service providers in connection with the performance of service contracts that fall within the scope of the purposes described above, or to public authorities by virtue of the law. There are several categories of third parties to whom we may disclose your personal information :
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Persons acting on your behalf with your consent
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Our service providers, including advertising agencies and providers of technology services and solutions.
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Criminal and penal prosecution authorities, if we have personal information about an individual who has committed an offence and whose personal information is required to take legal action against them
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The Commission d’accès à l’information (the supervisory body in Quebec responsible for the protection of personal information) and all persons authorized to obtain such information by law, such as securities regulators, self-regulatory organizations, and the Financial Transactions and Reports Analysis Centre of Canada
How do we store your personal information and for how long?
Naître et grandir uses facilities and service providers that ensure your personal information is stored securely and kept confidential.
Your personal information is generally stored in Quebec. However, the disclosure of personal information to certain technology solution providers may result in the transfer of such information outside the province. In such cases, Naître et grandir will take the following measures :
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Perform the necessary privacy risk analysis
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Validate the privacy laws and practices applicable in the relevant jurisdiction in advance and ensure that your personal information is adequately protected
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Notify you no later than at the time your personal information is collected
Naître et grandir keeps your personal information only as long as needed for the purposes for which it was collected and for the applicable legal retention periods, which may sometimes result in longer retention periods. Destruction or, if warranted by a serious purpose, anonymization is carried out in a secure manner.
How do we ensure the protection and security of your personal information?
Naître et grandir applies security measures that are proportionate to the sensitivity of your personal information and that protect it against loss or theft and any unauthorized access, disclosure, copying, use, or modification, in accordance with applicable legislation. These security measures include:
- Administrative measures, such as regular monitoring of security threats to your personal information and the deployment of a privacy training and awareness program for all Naître et grandir staff members, which includes regular mandatory training.
- Physical measures, such as restricting access to Naître et grandir’s premises and protecting its IT equipment, systems, and internet networks with passwords or two-factor authentication.
- Technical measures, such as allowing access to your personal information strictly on a need-to-know basis—that is, limiting access only to those who need it to perform their duties, setting up alerts in the event of suspicious activity, and securely encrypting communications.
In addition, on signing their employment contracts, all Naïtre et grandir personnel undertake to respect the confidential nature of the information to which they have access.
Although Naître et grandir uses multiple security measures to adequately protect your personal information and minimize the risk of a privacy breach, it is impossible to eliminate this risk entirely. We cannot guarantee that your personal information will not be compromised in the event of a breach of our administrative, physical, or technical security measures. If you have reason to believe that your personal information has been compromised, please contact our privacy officer using the information provided below.
What are your rights regarding your personal information?
Naître et grandir respects your legal rights concerning your personal information and has procedures in place to accommodate the following requests:
- Accessing and correcting your personal information: You are entitled to access the personal information that Naître et grandir has collected about you, verify its accuracy, and request that it be amended, subject to exceptions provided by law. Requests for access or correction are free of charge. However, there may be a reasonable fee for the transcription, reproduction, or transmission of your personal information. Requests for access or correction should be sent to Naître et grandir’s privacy officer, whose contact information is provided below. They will be processed no later than thirty (30) days following the date of receipt.
- Withdrawing your consent: In certain circumstances, you may withdraw your consent to the processing of your personal information. Requests to withdraw consent must be communicated in writing to Naître et grandir’s privacy officer (see section below).
- Portability: Upon request, you may obtain a copy of the personal information that has been collected about you. Barring serious practical difficulties, if your personal information has been computerized, you may request that it be communicated to you in a structured, commonly used technological format.
- Cessation of dissemination and de-indexation: You may request that Naître et grandir cease to disseminate your personal information or de-index any hyperlink attached to your name that enables access to your personal information by technological means, provided the dissemination of the information causes you harm or contravenes the law or a court order.
What if I have a question or complaint about my personal information?
Any questions about your personal information or complaints regarding non-compliance with the principles set forth in the Policy should be forwarded to Naître et grandir’s privacy officer (see section below).
Who is the person within Naître et grandir responsible for ensuring the protection of my personal information?
The privacy officer is responsible for ensuring the protection of your personal information.
Their contact information is as follows:
Can the Policy be modified, and if so, will I be notified?
Naître et grandir may occasionally modify the content of the Policy. If applicable, the new version will be posted on Naître et grandir’s website and mobile application.
Last update: January, 2025